Customer care
Intermediation with Chinese suppliers
Client stock management
Samples, pilot batches and customisation
Continuous communication
Intermediation with Chinese suppliers
We manage logistics, EU documentation and operational coordination with Chinese suppliers to import into Europe. We offer a single point of contact to simplify the entire process between producer and end client.
Delivery flexibility
Client stock management
We place the client’s needs at the centre. We can store goods and arrange delivery according to specific requests, ensuring maximum flexibility with no additional costs.
Support for new supplies
Samples, pilot batches and customisation
We provide free samples, support pilot batches and offer customised packaging.
We help clients validate formulations and reduce time-to-market.
Customer care
Continuous communication
We maintain direct contact with clients, managing updates, documents and shipments quickly and clearly.
Structured onboarding to align requirements, quality and operational flows
Daily order and shipment management with full tracking
After-sales support for feedback, returns and operational improvements
FAQs
Yes. As a family-run business, every client speaks directly with someone from our team. This allows us to follow each project closely and guarantee fast, coordinated responses without intermediaries.
Thanks to continuous imports, we can quickly adapt to new needs and adjustments. In particularly urgent cases, we can rely on express couriers directly with the Chinese supplier to speed up delivery times, with slightly higher shipping costs.
Yes, if the goods have not yet been shipped, we can adjust quantities and delivery arrangements based on availability and timing.
FAQs
Yes. As a family-run business, every client speaks directly with someone from our team. This allows us to follow each project closely and guarantee fast, coordinated responses without intermediaries.
Thanks to continuous imports, we can quickly adapt to new needs and adjustments. In particularly urgent cases, we can rely on express couriers directly with the Chinese supplier to speed up delivery times, with higher shipping costs.
Yes, if the goods have not yet been shipped, we can adjust quantities and delivery arrangements based on availability and timing.